DISPATCH TIMES

The cut of time for deliveries to go out the same day as they are placed is 3pm Monday to Friday, our warehouse is closed over the weekend.

DELIVERY  OPTIONS FOR UK CUSTOMERS

• Orders up to £75.00 – Standard Delivery, Royal Mail 48 Tracked – free of charge
• Orders over £75.00 – UK including Highlands and Islands, Royal Mail 24 Tracked – free of charge
• Upgrade to Next working day Express Delivery for just £5.00 (this services is not available to the Highlands and Islands)

INTERNATIONAL ORDERS

EU

Hassle free deliveries to the EU under IOSS

Deliveries to EU customers for orders under €150 are shipped under the IOSS scheme free of import charges and customs delays.

Oders over €150 will go vat free but will be subject to customs, import duty, taxes and charges.

Rest of the world

Overseas customers outside of the EU don’t pay UK sales tax but may be liable for taxes and duties at the point of delivery

International Carriers

• We use a number of different carriers for international deliveries
• Express International deliveries can be arranged by request, email [email protected]
• or call 0044 1900 810260 between 9am & 4pm UTC for info

CANCELLATION

You have a Statutory Right to Cancel your Order with a ‘Cooling Off’ period of 14 days from the day after the goods are received.  If you wish to cancel your order email your instructions to [email protected]

RETURNS & REFUNDS

If you want to return the goods for exchange or refund they should be returned within 14 of days. Refunds will be made using the same method of payment used at purchase.
Please note that the customer is responsible for the costs of returning these items to us unless the item is incorrect or faulty. Some companies offer free returns but they tend also to charge for delivery whereas EDZ offer free delivery but not free returns.
If you find a problem with your order then please let us know and we will be happy to resolve any issues.
CHRISTMAS RETURNS –  we extend the time allowed for returns of Christmas Gifts for exchange until the 7th of January.

INSTRUCTIONS FOR RETURNS

Post the item back to us in ‘new’ unworn condition complete with labels, (make sure you get a record of posting), with a completed returns form which can be downloaded here EDZ Returns Form

CUSTOMER SUPPORT

If you have a question regarding your EDZ order, our products, or would like any other general information, please contact us via the form on our contact page or by email to [email protected]. You also may call us between 9am-4pm (GMT) Monday to Friday  on  +44 (0)1900 810260

We try to respond to all enquiries within 1 working day.