Privacy Policy

1. Introduction

Last updated: 21/04/2026

This Privacy Policy explains how Mellbeck Ltd trading as EDZ collects, uses, and protects your personal information when you visit or make a purchase from www.edz.co.uk (“the Site”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information you provide directly

We may collect the following information when you interact with the Site:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers; we do not store card details)
  • Account login details (if you create an account)
  • Messages or enquiries sent to us

2.2 Information collected automatically

When you browse the Site, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent on the Site
  • Referral source
  • Cookies and tracking data

2.3 Information from third parties

We may receive information from:

  • Payment processors
  • Analytics providers
  • Advertising platforms
  • Delivery partners

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Improve and optimise our website
  • Personalise your shopping experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and maintain security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract – to fulfil orders and provide services
  • Consent – for marketing communications and cookies
  • Legitimate interests – to improve our website, prevent fraud, and understand customer behaviour
  • Legal obligation – for tax, accounting, and regulatory compliance

5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting providers
  • Analytics and marketing platforms
  • IT and security service providers

We do not sell your personal data. All third parties are required to keep your data secure and process it only for the purposes we specify.

6. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)
  • Additional security measures

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functions
  • Analyse site performance
  • Personalise content
  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. A separate Cookie Policy may provide more detail.

8. Data Retention

We keep your personal data only as long as necessary for:

  • Fulfilling orders
  • Providing customer support
  • Meeting legal, tax, and accounting obligations

Typical retention periods include:

  • Order records: 6 years
  • Marketing data: until you withdraw consent
  • Analytics data: typically 26 months (depending on provider settings)

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us using the details below.

10. Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted connections (HTTPS)
  • Secure payment processing
  • Access controls
  • Regular security reviews

However, no online system is completely secure.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: [email protected]

Address: Mellbeck Ltd, 14A Main St, Cockermouth CA13 9LQ

Phone: 0044 (0)1900 810260

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